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Maintenance FAQs

Sometimes there is a simple solution to a maintenance issue in your rental home. Before you submit a maintenance request, check this troubleshooting list to see if you can resolve the issue and save the time of having to call a professional.

Please review and try the following before submitting a maintenance request

  • Smoke detector beeping or won’t work when tested– Check to see if batteries need replacing. If batteries are new and there is still a chirping sound, submit maintenance request form. Do not disable smoke detectors under any circumstances or you may be personally held liable in the event of fire.
  • A/C not cooling or heater not working– Check ALL circuit breakers during hot/cold weather. If circuit breaker overloads, it will trip the A/C breaker. Flip breaker at least 3 times. **During severe weather, A/C or heat may not reach desired temperatures. Turning temperature way up or down will not change this and does not warrant a service call. **
  • Circuit Breakers Keep Tripping– Check appliances to see if circuits are overloaded. Too many appliances can overload a circuit, such as microwave, toaster, curling iron, blow dryer all being used at same time.
  • Electrical Issues in Part of the House-Check the GFI button on the outlets – these are usually in the garage, patio, kitchen and bathroom. Push the reset GFI button on the plug. This will most often restart electrical. Sometimes there is more than one GFI, so check around the house, be aware of all locations before a problem occurs.
  • Garbage disposal does not work– Check the underside of the disposal unit for the reset button, push the button in and try the switch again. If it is still not working, or if the disposal is making a humming noise, please put in a service request.
  • Pests are present– If you notice ants, spiders, roaches, fleas, etc, inside the home within the first 30 days of your initial lease, please contact us. After the initial 30 days, pest control is the responsibility of the tenant unless otherwise stated in the lease. Termites- Notify WEICHERT, REALTORS® – Coastal City immediately if you notice any indication of termites in your home. Signs of termites may include: Appearance or “swarm” of winged termites, especially around windows or doorways, small “mud trails” on side of house or fence, or small piles of tiny black balls of sand-like material.

What are charges the tenant will be responsible for?

  • If there is a service call and breaker is tripped.
  • Sewer stoppage caused by placement of debris in line (toys, tools, diapers, rags, sanitary napkins, tampons, excessive toilet paper, cat litter, etc.)
  • If tenant (or their pet) causes damage to the property in any area.
  • If tenant reports a repair which does not require service.
  • If tenant fails to replace battery for smoke detector or remote door opener and causes a service call for only battery replacement.
  • For damage caused by a break in, unless police report is provided.
  • For carpet cleaning while living at the property.
  • Service call and vender unable to enter property due to unsecured pet or appointment missed by tenant.

This list is an example and is not complete, tenants will be charged for damage to property cause by tenant or their guests, and any service call when no problem is found.

IT IS THE RESPONSIBILITY OF ALL TENANTS TO REPORT MAINTENANCE PROBLEMS. FAILURE TO DO SO CAN CAUSE TENANT TO BE RESPONSIBLE FOR THE COST OF THE DAMAGES.

WEICHERT, REALTORS® – Coastal City strives to address all maintenance request in a timely manner. Please make sure to communicate with our maintenance division once they contact you. By submitting a maintenance request you are authorizing WEICHERT, REALTORS® – Coastal City to enter the property. Maintenance hours of operation are Monday through Friday 9AM-5PM.